What Insurance Company Has the Most Complaints? (2024)

The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.

The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.

Auto Insurance Companies with the Most Complaints

Company

NAIC Score

United Automobile Insurance

40.45

Ocean Harbor Insurance

19.54

California Casualty

13.16

Metromile

2.02

National General

5.57

SafeAuto

9.12

Kemper

2.47

CONNECT

6.3

The General

5.86

Loya Insurance

4.98

Source: NAIC Complaint Index

Popular Insurance Companies with the Most Complaints

Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.

To learn more, check out WalletHub’s guide to the best car insurance companies.

This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

What Insurance Company Has the Most Complaints? (2024)

FAQs

What Insurance Company Has the Most Complaints? ›

Best car insurance in California for customer complaints: Amica. Amica is the best car insurance company for California drivers when it comes to customer satisfaction, based on the low number of complaints to state regulators for a company of its size.

What insurance company has the least complaints? ›

Best car insurance in California for customer complaints: Amica. Amica is the best car insurance company for California drivers when it comes to customer satisfaction, based on the low number of complaints to state regulators for a company of its size.

Which insurance company denies the most claims? ›

Claim denial rates by insurance company
CompanyClaim denials
UnitedHealthcare32%
Anthem23%
Aetna20%
CareSource20%
1 more row
Apr 24, 2024

What insurance company is most reliable? ›

Best Car Insurance Companies of May 2024
Best car insurance categoryCompany winner
Best insurance company overallTravelers
Best insurance company for affordabilityNJM
Best insurance company for accident forgivenessGeico
Best insurance company for having few customer complaintsAmerican Family
4 more rows
5 days ago

Which homeowners insurance companies have the highest customer satisfaction? ›

Amica, AIG, and Erie Insurance top the list for consumer satisfaction with property claims, according to a 2024 study by J.D. Power. Travelers and Homesite are rated at the bottom for customer service during claims.

What is the #1 auto insurance in the US? ›

State Farm is the biggest auto insurance company in the country by market share, while Progressive, Geico and Allstate are the next three.

Who's the best homeowners insurance? ›

The best home insurance companies in May 2024
Insurance CompanyBest forAverage annual premium*
AllstateBest overall$2,326
LemonadeBest for digital experienceN/A
ChubbBest for high-value home coverage$3,578
AmicaBest for customer experience$1,863
6 more rows

What's the worst medical insurance company? ›

Here are what some consider to be the ten worst insurance companies in the United States:
  • UnitedHealth. ...
  • State Farm. ...
  • Elevance Health (formerly Anthem) ...
  • Unum. ...
  • Federal Employee Benefits. ...
  • Farmers. ...
  • Liberty Mutual. ...
  • USAA. USAA started in 1922, and like Farmers, it's one of the country's biggest homeowner's insurance companies.

What is the biggest insurance company to fail? ›

Executive Life Insurance Company is regarded to be the biggest bankruptcy of an insurance company in the United States in the course of recent years. Based in California, the life company had to file for bankruptcy in 1991 following disastrous investments in junk bonds.

Which insurance company is best for claim settlement? ›

In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.

Who typically has the cheapest insurance? ›

The cheapest car insurance rate is $38 a month from Geico according to our research team's cost analysis of national average prices for minimum coverage. The top 10 cheapest car insurance companies are Nationwide, Geico, State Farm, Travelers, Progressive, AAA, Allstate, Chubb, Farmers and USAA.

What is the best auto coverage to have? ›

You should carry the highest amount of liability coverage you can afford, with 100/300/100 being the best coverage level for most drivers. You may need to carry additional coverages to protect your vehicle, including comprehensive, collision and gap coverage.

Who is the cheapest car insurance? ›

The Cheapest Car Insurance Companies
CompanyLearn More
#1USAA » 4.9 U.S. News RatingCompare Quotes » (855) 939-3108
#2Erie Insurance » 3.4 U.S. News RatingCompare Quotes »
#3Auto-Owners » 4.7 U.S. News RatingCompare Quotes »
#4Nationwide » 4.1 U.S. News RatingCompare Quotes »
2 more rows
Apr 17, 2024

Who is the most expensive homeowners insurance? ›

Travelers is the most expensive homeowners insurance company for $200,000, $350,000, $500,000 and $750,000 dwelling coverage amounts. Rates vary significantly among companies because they each have their own formulas for pricing.

What company has the best customer service? ›

10 Companies Providing Excellent Customer Service Examples
  • Apple: Personalized Approach to Technical Support. ...
  • Amazon: Seamless Returns and Refunds. ...
  • Zappos: Going the Extra Mile. ...
  • Southwest Airlines: Empowering Employees. ...
  • Ritz-Carlton: Anticipating Customer Needs. ...
  • Slack: Efficient and Responsive Support.
Jun 8, 2023

Which insurance company is like a good neighbor? ›

Like a Good Neighbor - State Farm®

What are the top 5 insurance rating agencies? ›

Five independent agencies—A.M. Best, Fitch, Kroll Bond Rating Agency (KBRA), Moody's and Standard & Poor's—rate the financial strength of insurance companies. Each has its own rating scale, its own rating standards, its own population of rated companies, and its own distribution of companies across its scale.

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