Can't access my refund from credit karma (2024)

My refund was deposited into my credit karma account 4weeks ago. The phone number I used to verify my account on was destroyed when my home was destroyed because of a house fire. I've sent my id and my SSN and they refuse to let me access my money. I've lost everything and they will not help me. It's my money and I can't even pay to put a roof over my head since I no longer have a home. Someone please help. I've confirmed my identity with the IRS what seems to be the f*******problem I need my money.

• Not A Product Question

2 weeks ago

@nic3186wrote:

My refund was deposited into my credit karma account 4weeks ago. The phone number I used to verify my account on was destroyed when my home was destroyed because of a house fire. I've sent my id and my SSN and they refuse to let me access my money. I've lost everything and they will not help me. It's my money and I can't even pay to put a roof over my head since I no longer have a home. Someone please help. I've confirmed my identity with the IRS what seems to be the f*******problem I need my money.

Does the "they" refer to customer service at Credit Karma? Did Credit Karma make you send in documents of identification before they release the funds? If so, what is the reason they refuse to help you further? Have you asked for someone higher up?

Credit Karma was acquired by Intuit a couple of years ago. Here's how you can write directly to the Office of the President of Intuit, and they say they will get back to you the next business day. The contact form and a box for explanation of your issue is at the link below. Where it asks "What's your concern related to", in the dropdown company list choose "Credit Karma." Don't send any personal info such as SSN, DOB, etc. initially until/unless they require it later.

https://www.intuit.com/company/contact/office-of-the-president/